Refund policy
At VV DreamRides, your satisfaction is our priority. While we work hard to ensure every product meets high-quality standards, we understand that sometimes returns are necessary. This policy explains when and how returns or refunds can be made.
Eligible Returns
You may request a return or exchange if:
- Your merchandise arrives damaged or defective.
- You received the wrong item.
- The product is not in the expected condition upon delivery.
Please note:
- Sweepstakes entries (cars, motorcycles, digital bundles, vacations, etc.) are non-refundable.
- Returns are not accepted for merchandise that has been intentionally damaged, misused, or altered.
Return Window
- You have 30 days from the date of delivery to request a return or exchange.
- Requests made after this period will not be accepted.
How to Start a Return
- Email us at vvdreamrides@gmail.com with your order details and reason for return.
- Our team will guide you through the return or exchange process step by step.
- Once approved, you will receive instructions on how to send the item back.
Refund Process
- Refunds are issued to your original payment method once the returned item is inspected and approved.
- Shipping costs are non-refundable.
- If the merchandise was damaged during shipping, we will provide a refund or replacement at no extra cost.
Return Conditions
- Items must be returned in the same condition they were received.
- Items that are used, altered, or intentionally damaged cannot be refunded.
Need Help?
Our customer support team is available Monday–Friday, 9 AM–5 PM CST.
Contact us at vvdreamrides@gmail.com. and we’ll respond as quickly as possible.